Delivery & Returns Policy

Discreet Packing
The package you receive from us will be totally secure and discreet – no one will know what’s in it! There is never any indication of the contents and the Black Honey Toys name DOES NOT appear anywhere on the package. There is only a tiny return address on the side of the address label.





UK Delivery
We aim to dispatch all orders on the day of ordering, if placed before 1pm Monday to Friday. After these times your order will be dispatched on the next working day.

Please note that these parcels take between 2 to 3 working days to arrive so please take any Bank Holiday days into account when planning your order. *Delivery is not guaranteed and is dependent on the Royal Mail and our other delivery partners.

To keep you informed on the progress of your delivery, you will receive email updates as your package makes its way to you. Please use your tracking code to view the shipping progress of your order.

Royal Mail Tracked 24/48 Delivery takes 1 working longer to the following locations:
Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

EU Orders - £7.99 Per Order
Each item sent to any EU country will be charged at £7.99 (per order). European orders usually arrive within 5 to 10 working days.

Please note that EU orders under the value of £40 will not be sent by tracked delivery. Any orders over £40 will be sent by tracked delivery.

Please note due to weight limitations some items may not be available on this service.

USA and Worldwide Orders - £9.99 Per Order
Each item sent to anywhere outside the EU will be charged at £9.99 (per order). USA and Worldwide orders usually arrive within 10 to 15 working days.

Please note that International orders under the value of £40 will not be sent by tracked delivery. Any orders over £40 will be sent by tracked delivery.

Please note due to weight limitations some items may not be available on this service.

Import Duties & Taxes
If you order products from Black Honey Toys for delivery to an international destination, your order may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.

Returns
We want all Black Honey Toylanders to be pleased with their purchase, that’s why we have a no fuss returns policy.

If for any reason you are not completely happy you may exchange unused and unopened products within 30 days for alternative items or a refund.

For reasons of hygiene please do not open items that you wish to send back as we regret that we cannot exchange fault-free items once the packaging has been opened.

Need to return an item? Please print a copy of our return form that can be downloaded here: http://www.returnsform.co.uk.

  1. The goods must be unused.
  2. The goods must be in their original condition and packaging.
  3. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
  4. The goods must be received back within 30 days from the day you receive your order.
  5. Lingerie and other clothing items are current non-returnable due hygiene regulations.

Please email hello@blackhoneytoys.com for further details.
Return Address
Black Honey Toys
PO BOX 228
Hitchin
Herts
SG4 0WW

Defective Items and Warranty
When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Please note deals and 3 for 2 offers will not qualify for a full refund.

All returned products are tested and will be sent back to you at your expense if they are found to be working or in an unacceptable condition. 

Please clean the items before returning.

Free UK Shipping

*orders over £25

Discreet Packaging
Easy Returns
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